Permanent schedules are ongoing bookings which recur on a weekly or fortnightly basis. These sessions are offered at a discounted rate, but are still charged if your child is absent. To make or change a permanent schedule, email our enrol team: enrol@task-kids.com.au

Casual bookings are non-recurring sessions that are booked as needed. They can be booked via OWNA app, or by emailing our enrol team.

It’s crucial that you inform us if your child will not be attending a scheduled TASK session for any reason. If your child is booked in for a permanent session, fees are payable regardless of attendance or notice given as our staffing and resource costs are fixed. Casual sessions require 24 hours notice to cancel without charge. 

Simply email enrol@task-kids.com.au with your child’s name, school and date of absence. If a child is on the attendance roll and fails to arrive, we are legally obliged to take all necessary steps to locate them. This involves calling, texting and emailing all authorised contacts on the enrolment form. If we cannot contact you or verify your child’s safety within a reasonable time, we will contact Police for assistance. A $15 fee applies for failing to notify us of an absence. Delivery, Arrival and Collection of Children Policy

If you are going away during term and your child will be absent from their permanent schedule for a period of up to three weeks or less than 10 sessions, we will mark them as absent for that period and fees (after CCS if applicable) will be payable. This includes absences that start before the school term ends and after term begins.

If you are going away for longer than this, you have the option of removing your schedule and emailing us to reinstate it upon your return. Unfortunately, we cannot hold your child’s place during this absence, and their schedule will be subject to availability on return.

TASKers need to be collected and signed out no later than the closing time of your service (listed on the website.) We understand that sometimes unavoidable stuff happens – if you are running late, please call your service and let them know as soon as you can. Fees are applied for repeated late pickups:
< 5 minutes: $10
< 30 minutes: $50
> 30 minutes: $100

You can list multiple contacts on your enrolment form and select whether or not they are authorized to collect children from service. If someone other than those listed will be collecting your child, please email authorisation to enrol@task-kids.com.au. ID will need to be shown at the service in this instance. Delivery, Arrival and Collection of Children Policy

TASK is committed to supporting the safety, wellbeing, and inclusion of all children. We follow all medical and support plans provided to ensure your child’s safety and wellbeing while they are in our care, as set out in our Dealing with Medical Conditions in Children Policy.

Families are responsible for keeping all Medical Action Plans, Risk Minimisation Plans, and medications up to date. You must provide updated documents or medications before they expire and let us know promptly about any changes to your child’s condition, medication, or support needs. Care may be delayed or paused if required documentation is not provided. This is a condition of enrolment and reflects our duty of care obligations under the Education and Care Services National Regulations.

Payment is made fortnightly via direct debit from your bank account or Credit Card nominated on your enrolment form. Transaction fees apply:

Bank account             Per transaction                         $0.75
Credit Card                 Calculated on transaction value             1.56% + $0.75
Failed Transaction      Per failed or return transaction attempt                 $2.75
Claim / Chargeback   Charged when payment is reversed                   $50.00
Refund                         Per refund (credit/debit card only)                         $0.75

Transactions will appear on your account statements from HUBHELLO CHILDCARE for Credit/Debit Card payments, or HUBHELLO CCARE for bank account debits. Applicable Childcare subsidy is applied automatically to all eligible accounts, and only the “Gap” fee is invoiced/charged to families. Payment of Fees Policy

Of course! TASK can accommodate children attending other activities at school such as drama, music, languages, chess, tennis, sports training etc. Please complete the online form at Before & After School Activities Form and advise enrol@task-kids.com.au The activity provider will need to collect the child from TASK and return them to ensure the duty of care responsibility is clear.

We have dedicated, local family support teams in both Sydney and Newcastle offices. You can reach us directly by phone on 1300 827 500 during business hours, or email us at enrol@task-kids.com.au‍ ‍Each TASK service has a dedicated mobile phone number which is monitored during service times. These are listed on our website. We recommend saving your service’s number to your contacts.

TASK may contact you via:

·       phone
·       email
·       broadcast email from communications@hubhello.com, or
·       broadcast SMS for some time-critical communications.
‍ ‍(We can receive replies to these text messages as emails but you cannot call the number these messages come from.)

We also encourage you to get to know your service team and speak to them openly and often! If you have any other questions, please don’t hesitate to give us a call, drop us an email, or speak directly to your service team. We’re here to help.